Support

Questions, a problem, or a place we got wrong? Email info@incmpltellc.com and a real person will answer.

How do I pick my included guides?

The app comes with five guides of your choice. Tap any destination on Home, then Make this one of my included guides. The banner on Home counts how many picks you have left.

I got a new phone or reinstalled the app.

Sign in with the same Apple ID. Your included picks come back from your own iCloud, and anything you bought comes back with Settings → Restore Purchases in the app.

Does it really work without a signal?

Yes. Every place, description, opening time and day plan is stored on your phone, so a guide works at sea and at the pier with no Wi-Fi or roaming. Photos for a guide download the first time you open it on Wi-Fi, and the map background needs a connection.

What does it cost?

The app is a one-time purchase with five guides included. After that you can add single guides, or get All guides, which also includes every destination we add later. No subscriptions, no ads, no account.

Does Family Sharing work?

Yes. The app and its in-app purchases support Family Sharing.

I'd like a refund.

Apple handles all payments and refunds. Go to reportaproblem.apple.com, sign in, and choose the purchase.

A place has closed or something is wrong in a guide.

Please tell us: email info@incmpltellc.com with the guide and the place's name. We fix guides in app updates.